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Shipping & Rates

Our goods are shipped via air freight from manufacturing plants in Europe. Most items we provide are custom produced. This allows the flexibility to design your own unit to suit your clinical needs. Our delivery time frames will be discussed with you at the time of purchase. All reasonable efforts will be made to give you a clear indication of the wait time. Recent supply chain and production issues as well as local freightage and courier delays have pushed out delivery timeframes. Some items may need to be occasionally sea freighted.
Unless an item is in stock in our local storage facilities, units take a minimum of 4 - 6 weeks to be delivered from your point of order.

Freight costs are not included in the price of your instrument and will be quoted at the time of the purchase. Charges are based on volume and delivery location. We will deliver your goods to the nominated address and place. Please provide clear delivery instructions at the time of purchase.
Risk of damage to or loss of the goods shall pass to you at the time of delivery.

Returns

All sales are final and we do not accept returns or offer refunds for a change of mind. On an individual basis, items may be returned at the sole discretion of the General Manager. A restocking fee of 15-20% applies based on the item purchased.

The rights given under the product warranty are in addition to other rights and remedies under a law in relation to the goods to which the warranty relates to. Our goods come with guarantees that cannot be excluded under the Australian Consumer Laws. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Received a wrong item?

We do all we can to deliver your products in the correct quantity and condition. If you find that we have made a mistake, we kindly ask you to send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. A customer service representative will contact you to correct the problem.

Want to know more about our products or arrange a demonstration? Email our Australian sales office, call 612 8899 1200 or visit our global website.
Features and/or functions are subject to change without prior notification.

In the spirit of reconciliation, Interacoustics Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.